create new opportunities
A customer-focussed organisation wants its people to create new approaches to old problems.
To do this staff need to work more closely with colleagues and customers and jointly create a range of services based on individual needs. These people need to be able to influence and effectively communicate with their audience.
Key moments
Managers realise how professional performance skills help the power of personal influence.
Critical results
Different relationships with customers is creating new opportunities.
Our programme is developing the influence of managers as change agents by helping them become ‘advocacy agents’. Interpersonal skills are critical if they are to advocate and lead others through change. The work being delivered by Anna Rawlinson (above) and Helena Brown supports these managers with coaching and action learning. The executives are more empathic, stronger communicators... they know how to persevere in the face of challenge and ambiguity, and how to deal with conflict constructively.
